Our Supplier Approval Process
This post is for the information of customers and suppliers who are interested in our supplier vetting and approval process. Here we’ll list the things we score at supplier approval stage. This list is not exhaustive but should provide comfort for customers who are wondering what checks we carry out on our suppliers and give guidance to suppliers who are seeking their listing approval.
When a supplier onboards with TrustedTelecoms.com, we typically look at the following factors:
- Credit Information: such as time trading, credit score, late payment information, cash-flow, director changes and county court judgements. The credit score of a supplier does sway approval. For example, if a supplier shows poor cash-flow or an inability to keep up payments, this ultimately affects the customer, as services may be impacted.
- Online Reviews: If a supplier has a score of 3 or less on platforms such as Trustpilot, this may sway the approval. We know that there are two sides to every story, however consistently negative reviews cannot be overlooked. We consider the score along with the recency of reviews both negative and positive. So if a supplier does have an overall score of 3, if a score of 5 has been posted consistently for the past 12 months, this may overturn a decline.
- What Our Partners Say: We work closely with partners at all levels of the telecoms supply chain. We have relationships in place with networks, billing platforms, leasing companies, manufacturers and market regulators. Typically these partners help us to understand malpractice in the market and give us reason to decline a supplier from our network.
- General Factors: Our customers expect high standards. As such, we look out for a number of other key factors that may indicate to us the service levels provided by suppliers, these include: quality of website and content, social media content and customer engagement, working conditions and our own experience with dealing with the supplier.
- Needless to say we also do checks on supplier trading addresses. In most cases we meet suppliers in person and request that any changes to key business information are sent to us for our records.
As mentioned earlier, this is not an exhaustive list, but a good indication of how we got about approving suppliers on TrustedTelecoms.com. If you have any questions about our onboarding process, please get in touch and we’ll gladly expand on the matter.
If you have recently had your supplier listing declined, please consider the above factors and re-submit your listing for reconsideration.