HERE’S HOW WE MANAGE YOUR INFORMATION
WHO ARE TRUSTEDTELECOMS.COM
We’re an online marketing service based in Maidenhead, Berkshire. We act as a promoter of trusted telecoms companies and a support network for customers buying from said telecoms companies.
We are 100% driven by customer satisfaction, the latest telecoms technologies and ensuring that buyers get the best, most ethical and value-added experience possible.
Please note, our written correspondence address is as follows:
HOW WE USE THE INFORMATION COLLECTED ABOUT YOU
TrustedTelecoms.com will use your personal information in a number of ways, primarily to help us:
1. Manage your company listing as seen on TrustedTelecoms.com
2. Take payment for your listing
3. Respond to and manage customer complaints
We may share your information with, and obtain information about you from, credit reference agencies, your suppliers, customers or fraud prevention agencies.
For further information on how your information is used, how we maintain the security of your information and your rights to access/alter and change information we hold on you, please contact email@example.com.
From time to time we would like to contact you with details of other services we provide and the services provided by companies relevant to your business and sector, providing you have consented.
WHAT WE NEED
TrustedTelecoms.com will be what is known as the Controller and the Processer of the personal data you provide to us. We collect personal data about you which may also include any special types of information or location based information.
WE MAY ALSO GATHER
Name, addresses, telephone numbers and email addresses of TrustedTelecoms.com account holders and similar details of key business personnel relating to the telecoms company listed, so we can perform account reviews and escalate customer queries or complaints.
WHY WE NEED IT
We hold your information for the purposes of identification and Anti-Money Laundering Regulations, our legal basis being both legal obligation and performance of a service. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.
WHAT WE DO WITH IT
All the personal data we use is controlled by TrustedTelecoms.com in the UK and for the purposes of IT hosting and maintenance, this information is located on servers within the UK also. No 3rd parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
The provision of the personal data is not a statutory requirement. The information is required to enter into a contract and that whilst you are not obliged to provide the data, failure to do so would mean that we may not be able to process your application.
We may pass your data to our Panel of suppliers in order to provide you with offers of products that are relevant to your business, but mainly to verify or approve your TrustedTelecoms.com listing.
Your data is stored electronically on our secure servers based in the UK.
HOW LONG WE KEEP IT
We are required to keep your basic personal data, such as name, address, contact details and listing details for a minimum of 5 years after the termination of your account at which time it will be destroyed. The information used for marketing will be kept with us until you notify us that you no longer wish to receive this information.
If at any point you believe retained information is incorrect you can request to see this information and even have it corrected and possibly deleted. Providing you this information is free of charge, but charges may apply for excessive requests.
Data Protection Notification for Visitors and Enquirers to our websites
When you visit our websites we will collect your IP address and details about your use of our website. We use this for the purpose of analysing the usage of our website and it is only used in an aggregate form. Our legal basis is that our purpose is also a legitimate interest.
When you leave your contact details with us (name, email address, address, telephone number) the purpose is for us to contact you to discuss our products and services with you, the legal basis being your consent.
You have qualified rights to access, rectify and erase your personal data, and to restrict or object to processing: and to make your data portable. You have the right to complain to a Supervisory Authority (eg. The Information Commissioner’s Office, whose contact details can be found below).
If you wish to raise a complaint on how we have handled your personal data, you can contact our Support Team at firstname.lastname@example.org who will investigate the matter.
Where relevant, you have the right to withdraw consent at any time and this means that we cannot process your data provided without your consent.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) using the below details:
0303 123 1113.
Information Commissioner’s Office
Cheshire SK9 5AF
For more details, please address any questions, comments and requests regarding our data processing practices to our Data Protection Manager on email@example.com.
Updated: 20th June 2019